Scope of Work
Hospitality
Receiving notification of expected guest arrivals.
Preparation of the rooms Welcome the guests & making their stay comfortable.
Arranging for their Food & Beverage requirement
Preparing & submitting Rooms Occupancy Report.
Spring Cleaning on Saturdays
Cleaning of Lights & A/c vents, fans, lights, panel strips, artifacts if any Polishing of
brass and steel panel and knobs, vacuum cleaning of carpets Special cleaning of uncarpeted
Floor areas Disinfectant treatment of toilets, water closets and wash basins. Sponging of
wall stains.Polishing telephone instruments Thorough cleaning of the refrigerators and
underneath & behind all movable furniture
Daily Housekeeping
Daily cleaning of all rooms & common areas of the property Servicing of guest rooms
Servicing of toilets
Laundering of guest apparel
Changing & laundry co-ordination of house linen such as bed sheets, pillow covers, etc
Laundering of all guests clothing
General Maintenance
The cell comprises of qualified electrician, plumbers, masons, carpenters, housekeeping
workmen & supervisors Co-ordination & control is through a central office well equipped
with phones & fax Dedicated electricians & plumbers are provided with pagers for instant
communications.
Operation
A maintenance log book is maintained at the building. Residents enter therein
complaints of minor or routine correction nature. Follow-up & corrective action is
carried out on these complaints during the visit by the maintenance persons. In case of emergencies or complaints needing quick remedial action, residents lodge the complaint with the co-coordinators based at the central office by action by paging the concerned maintenance person, & directs him to the complaint needing quick action. Scope of
maintenance services to be provided shall be limited to plumbing & electrical
rectification of faults involving experts labour services only; and does not include
the use of materials of any kind which shall be re-embursible at actual cost.
Residential
Corporate
Commercial
